Who we are
UK Master Peptides is the controller of your personal information. For anything about your information, write to info@ukmasterpeptides.com.
What we collect
| Kind of information | Examples |
|---|---|
| Contact and business details | Name, job title, organisation, work email, phone or WhatsApp number, delivery and invoice addresses |
| Verification details | For research accounts: institution, department, the responsible researcher's name, role and email, and a short description of the research. For licensed buyers: licence details and copies, import permits. For businesses: company registration |
| Order records | Quotations, orders, invoices, shipping documents, signed end-use declarations, claims |
| Messages | Emails, WhatsApp messages, notes of calls |
| Website information | Technical details such as IP address, browser and pages viewed, collected through cookies. See our cookie notice |
We don't ask for, and don't need, sensitive information such as health details.
Why we use it, and our lawful basis
| What we use it for | Lawful basis |
|---|---|
| Answering enquiries and preparing quotations | Our legitimate interest in responding to business enquiries, or steps you ask us to take before a contract |
| Verifying research, business and licensed buyers | Our legitimate interest in supplying each product only to those permitted to buy it and preventing misuse; legal obligation where the law requires us to check a buyer's licence |
| Processing orders, payments, shipping and customs | Contract, where you're the buyer yourself; our legitimate interest in running the contract with your organisation, where you act for it |
| Keeping accounting, tax and supply records | Legal obligation; our legitimate interest in being able to show who we supplied and on what basis |
| Handling claims and quality concerns | Contract or legitimate interest, as above |
| Sending occasional product news | Your consent, given by ticking the box on a form. You can unsubscribe at any time |
| Website analytics | Your consent, given through the cookie banner |
| Meeting legal requests and defending legal claims | Legal obligation; legitimate interest in protecting our rights |
Where we rely on legitimate interests, we've weighed them against your rights, and you can object (see "Your rights").
Who we share it with
- Couriers, freight forwarders and customs brokers, to deliver shipments and clear them through customs.
- Customs and other authorities in the UK and the destination country, where import or export rules require it.
- Banks and payment providers, to take and make payments.
- Service providers who host our website, email and records for us, under contracts that limit what they can do with your information.
- Manufacturers, when we look into a quality concern. We share batch details and results, not your contact details unless you agree.
- Professional advisers, such as accountants, lawyers and insurers.
- Regulators, law enforcement and courts, where the law requires it or to protect our rights.
We don't sell personal information.
Sending information outside the UK
When we ship to customers abroad, the shipping documents travel with the goods and are shared with carriers, customs and the importer in the destination country, because the shipment can't happen without them. Where a service provider handles information for us outside the UK, we use a country the UK recognises as adequate or a transfer agreement approved under UK law, such as the ICO's International Data Transfer Agreement.
How long we keep it
| Information | How long |
|---|---|
| Accounting and tax records, including invoices | 6 years from the end of the financial year they relate to, or longer where HMRC's rules require |
| Order records and signed end-use declarations | While your account is open and 6 years after the last order |
| Verification details and licence copies | While your account is open and 6 years after the last order |
| Enquiries and quotations that don't lead to an order | 2 years after the last contact |
| Marketing preferences | Until you unsubscribe; after that we keep only what we need to make sure we don't email you again |
| Website analytics | As set out in the cookie notice |
Your rights
You can ask us to:
- give you a copy of the personal information we hold about you;
- correct information that's wrong or incomplete;
- delete information we no longer have a reason to keep;
- restrict how we use it while a question is resolved;
- transfer information you gave us to another organisation, where the law allows.
You can also object to our use of your information based on legitimate interests, and you can object to marketing at any time. Where we rely on your consent, you can withdraw it at any time. Write to info@ukmasterpeptides.com. We reply within one month, or tell you within that month if we need longer for a complex request.
We don't make decisions about you based solely on automated processing: people carry out our buyer checks.
Keeping it safe
Access to personal information is limited to the staff who need it. Verification documents, such as licence copies, are stored privately and seen only by the people who check accounts. Our website and email use encrypted connections.
Complaints
If you're unhappy with how we've handled your information, please tell us first at info@ukmasterpeptides.com so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We'll update this notice when our use of personal information changes, and show the date at the top.
Questions: info@ukmasterpeptides.com or our contact page. Related: how we verify research buyers · end-use declaration.