In our care
Each product is kept at the storage condition on its label from the moment it arrives with us, and its batch number and expiry go into our records so they appear on every document that follows.
How we pack
- At the labelled temperature. Each product is packed for its own storage condition.
- With temperature indicators where needed, so you can see on arrival whether a cold shipment stayed cold.
- With the paperwork inside. The packing list states, carton by carton, the batch, expiry, storage condition and weights.
How we ship
| Destination | How it travels | Typical time | Documents |
|---|---|---|---|
| United Kingdom | Tracked courier | On your quotation | Packing list, delivery note, certificate of analysis |
| United Arab Emirates | Air freight and courier, door to door | On your quotation | Commercial invoice, packing list, certificate, plus the import documents the market requires, in English and Arabic |
| Egypt | Air freight, with the documents Egyptian import rules require | On your quotation | As above |
| Iraq | Air freight, with documents prepared for Iraqi customs | On your quotation | As above |
Every shipment has a tracking number. For export orders, see international supply.
When it arrives
- Check the outer packaging and any temperature indicator before opening.
- Check quantities, batch numbers and packaging against the delivery note.
- Store each product straight away, as shown in the storage column of the packing list.
- Keep the delivery note with the certificate for your records.
Our storage and handling guide covers what to do next in the laboratory.
If something is wrong
Report shortages or damage within 48 hours of delivery, with photographs. Temperature-controlled products can't be returned once delivered unless they are faulty, because we can no longer vouch for how they have been kept. The full terms are in claims and returns.
Questions people ask
- Do you ship peptides cold?
Each product ships at the storage condition on its label. Products that must stay cold are packed with cold-chain packaging and, where needed, a temperature indicator.
- Do lyophilised peptides need to travel cold?
That depends on the product and is set by its label. Many lyophilised peptides tolerate short periods at room temperature; we follow the manufacturer's instruction for each one.
- Do you ship outside the UK?
Yes, to the United Arab Emirates, Egypt and Iraq, with the rest of the Gulf to follow. How to order explains quotations and delivery terms.