How a pre-order works
- Send the pre-order with the product, strength and quantity, where it's going, and the organisation you're buying for.
- We confirm it within one working day, with the price and the delivery date, and ask for any document your line needs.
- Research-grade pre-orders also need a verified research account and a signed end-use declaration before we confirm. How verification works
- Payment is in full before dispatch, unless other terms are agreed in writing, as for any order.
- We deliver within 14 days of confirmation, at the product's labelled storage temperature, with the manufacturer's certificate of analysis for the batch.
What you can pre-order
Anything in the catalogue that isn't in UK stock today. The research-grade list and each product page mark these "Pre-order". Products already in stock don't need one: request a quote and we ship once the order is confirmed and paid.
Who can pre-order
The same buyers as for any order: research institutions we have verified, and skincare companies buying cosmetic ingredients. We supply businesses and institutions only, never individuals, and we give no dosing or usage advice. Buying regularly? Open a trade account and your details are kept on file.
Questions people ask
- Do I pay anything when I pre-order?
No. Nothing is charged when you pre-order. We confirm the price with the pre-order, and payment is due before dispatch unless other terms are agreed in writing.
- How long does a pre-order take to arrive?
within 14 days of confirmation for UK delivery. For deliveries outside the UK, the confirmation gives the date, because import permits can add time.
- Can I pre-order a product that's in stock?
There's no need. In-stock products ship once the order is confirmed and paid; request a quote.
- Do research-grade pre-orders need verification?
Yes. We verify the institution and you sign the end-use declaration before we confirm.
Pre-orders are supplied under our terms of supply. The full ordering process